Support & Assistance
We're here to help
Get assistance with your trades, account verification, or withdrawals.
Email Support
Direct support for account & transaction issues.
Operating Hours
Our support team reviews queries continuously.
Mon – Sun, 8:00 AM – 8:00 PM CAT
Reporting a Transaction Issue
When emailing support about a specific transaction or order, please include:
- Your Bitfuse Username and registered phone number
- Order Reference ID or Transaction Hash
- Date and approximate time of the transaction
- Proof of payment screenshot (for mobile money deposits)
Security Reminder: Bitfuse support staff will never ask for your account password, private keys, seed phrase, or authentication codes.
Frequently Asked Questions
How long do conversions take?+
Most mobile money conversions settle within a few minutes after payment verification.
Which mobile money networks are supported?+
Airtel Money and TNM Mpamba.
Is my identity data safe?+
Yes. All KYC documents are stored securely and encrypted.
What should I do if a payment is delayed?+
Copy your Transaction Reference ID and send an email to bitfusemw@gmail.com. Our team will review and verify your deposit.